Blog categorized as Customer Management

That the business environment we witness is dynamic and volatile is given.  Organizations across industries face multitude of challenges in the market place; consumers, empowered by pervasive technologies look for immediate indulgence in products and services they wish to acquire and swiftly complai...

Organizations, intheir effort to become more customer centric, may follow a consultativeapproach to managing their customers that involves meaningfully adoptingpractices perfected by professional firms such as consulting companies.

Increasedglobal...